Septorhinoplasty patient story

PATIENT STORY

Charlotte’s Septorhinoplasty Experience

My nose has always bothered me aesthetically. I’ve also always been very nasal and bunged up, had to sleep with my mouth open, and often snored.

From the age of 15, I’ve gone through phases of being really bothered by it, and it was always on my mind to get it done at some point in my life. I just never knew when the right moment would be to take time out. Also, I didn’t think I would be able to afford it.

As I approached my 30s, though, I decided I didn’t want to have spent my whole life thinking about changing the appearance of my nose. When I turned 29, I started looking into it properly in terms of researching surgeons and seeing whether my health insurance could help cover the operation, as I had very restricted breathing in one nostril.

It also felt like I was suddenly being bombarded on TikTok and Instagram by adverts for rhinoplasty surgery!

I spoke to one surgeon I found through social media who had good reviews, but my insurance company didn’t cover him. I asked the company to provide me with a list of consultants and then started my research.

I read up as much as I could on the surgeons, spoke to their secretaries regarding prices, and looked at the hospitals they operated at, their testimonials, and, if possible, their before-and-afters. Annakan had amazing patient reviews and images, and the quote was good, so I decided to proceed with a consultation.

At this point, I was doing all this research on my own as I hadn’t told my family I was planning surgery. I knew my mum would be apprehensive about me having the operation.

The importance of the rhinoplasty consultation

Annakan was reassuring during the consultation. He has such a lovely manner and he’s very informative, calm and patient and you just feel like you’re in such safe hands. He was very considerate and said I could have a follow-up consultation with my mum to go over everything again.

Annakan examined my nose with an endoscope and saw clearly that I had a deviated septum. He explained what was needed to fix it and that I had two options: either an open or closed septorhinoplasty procedure.

He then wrote a letter to share with my insurance company to see if I could get the procedure covered.

Septorhinoplasty surgery
Septorhinoplasty surgery

We also discussed what I wanted to achieve aesthetically. I wanted something natural. I didn’t want a Barbie-type nose like those seen on lots of influencers. This was another reason why I chose Annakan, as his before-and-afters were all different but suited to the individual. It was essential to me not to have the same shape as anyone else – some surgeons seem to have a standard mould.

My main issue was a big bump that was very noticeable in my side profile. My nose was also a bit wonky. So, I wanted the bump removed, but in a natural way that suited my face.

It’s vital to trust your surgeon. You don’t know fully what it will look like, so I had to trust that he would improve it from a functional point of view and produce a result that would suit me.

I returned for my second consultation with my mum. She didn’t want me to have elective surgery that I didn’t need or to change myself, but she was very reassured after meeting Annakan. She loved his manner and felt I would be safe.

She was particularly worried that I would be in a lot of pain or it would be a different recovery, but he explained that it was not a painful experience, but more uncomfortable, and that I’d be fully active again after just a couple of weeks.

We asked so many questions, and Annakan gave us all the time we needed to answer everything thoroughly. I feel this is quite rare with surgeons. They can sometimes be patronising, but Annakan’s response is always, ‘That’s a great question’ or ‘Thank you for asking that’. You feel very heard.

Septorhinoplasty surgery
Septorhinoplasty surgery

Bupa agreed to cover most of the procedure, so I decided now was the time to go for it. I first saw him in October, but the following February was the best time for me to have the operation, as I had a relatively quiet period for a couple of months.

I took two weeks’ sick leave and told my manager, some close colleagues, and friends. My whole family knew as nothing can stay a secret! To be honest, though, I wasn’t secretive about it. I felt that it was for functional as well as aesthetic reasons and it would really enhance my life.

I had planned to stay under the radar for a couple of months, but I suddenly had to travel to South Africa for work just three weeks after surgery. Annakan reassured me that it would be safe.

The rhinoplasty recovery process

Immediately after surgery, I felt okay. I didn’t feel groggy, wasn’t in any pain, and had no bruising. I just had the cast on my face. I saw Annakan a couple of times that day.

I did feel a bit nauseous when I came home, which I think is normal. I’ve got very thin skin, so I quickly became bruised and puffy. I couldn’t breathe at all through my nose, so my mouth was very dry. I also had nasal dripping.

Nighttime was uncomfortable, but I would say that I was never in pain. However, Annakan prepared me very well, and I knew what to expect. I’d also spent hours on TikTok watching videos of other rhinoplasty patients.

What I wasn’t prepared for was that my phone wouldn’t recognise me! No one warned me that my Face ID wouldn’t work, and it was really complicated to fix.

The recovery period was not difficult. My family did not give me enough attention because I clearly wasn’t complaining enough.

The cast removal

The cast came off eight days later. For me, getting the cast off was the worst part of the whole experience because it was so painful and I almost fainted. It just wouldn’t come off, and I’ve got very thin skin, and it was so bruised. By the time I looked in the mirror, I felt so faint that I didn’t want to look at myself. It was too much.

I had chosen an open approach because Annakan explained that there was quite a lot to correct, and there’s a higher chance of the nose returning to its original deviation with a closed approach. He also said that an open rhinoplasty allows for more precision. I had horrible scabs in my nose afterwards, but the incision between the nostrils healed really well, and the scar is very fine.

Afterwards, Annakan said that the nose was even more obstructed than he had realised, so I’m very glad I decided to have surgery.

Coping with the changing shape of my nose during the recovery period

My nose was very swollen, and I took lots of photos and videos, which was good for charting the transition, as some days it would go down and then flare up again. After I flew to South Africa, it was swollen and totally changed shape for about a week. I’m still taping it every night, and that makes a big difference. The few times I haven’t, it’s much more swollen first thing. It’s definitely a journey.

I was happy the bump had gone almost immediately, but I probably didn’t like how I looked until nearly six weeks later. I just had to deal with the journey, and I didn’t obsess on my reflection. I had asked Annakan to take a picture of me on the operating bed immediately after surgery, so I knew my nose looked good and would get there once the swelling had subsided. The picture gave me a lot of reassurance.

Functionally, it’s been a game changer. I didn’t expect it to feel as good as it does to breathe properly. I didn’t realise how restricted I was before. Apparently, I sound less nasal, and I supposedly don’t snore anymore.

My advice to other rhinoplasty patients

My advice to other patients is to avoid salty foods. If I eat salty foods, I feel more congested and swollen. I would also recommend taping every night – I’m still doing it.

In preparation, I cut out alcohol for a while and was very healthy, which I think helped my recovery. I took homoeopathic supplements for swelling and bruising – I bruise very easily, and they were gone quickly. Afterwards, I started taking gentle walks as soon as possible. I also followed all of Annakan’s advice, including rinsing out the nose.

I am so glad I decided to proceed with surgery. I look in the mirror sometimes, and I can’t believe it’s actually happened. I wanted it for so long. I’m so happy, and I’m so happy I chose Annakan. He was just the best choice, and he did such a good job.

Everyone says my nose looked so natural and like the nose I should have had. I’ve had so many compliments on it, which is nice. I did it for myself, obviously, but it’s always nice to have compliments.

SEPTORHINOPLASTY SPECIALIST

The surgeon’s perspective

It was a pleasure to meet Charlotte and have the privilege of being her surgeon. Throughout the consultation process she clearly articulated her aims of surgery. We were able to explore the possible approaches and find the correct one for her.

It is always important to have support when undertaking septorhinoplasty surgery as the recovery period can be challenging. Bringing a family member or trusted friend to clinic appointment, as Charlotte did with her mother, allows a patient to be supported in the journey before and after surgery.

I am delighted that Charlotte had a fantastic result both aesthetically with a natural looking appearance and a functionally with improved nasal breathing.

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Ruby Webster
28 August 2026
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I was referred to Mr Navaratnam for nasal surgery after years of suffering from chronic nasal polyps and was extremely frustrated after managing it poorly for so long. Mr Navaratnam was comprehensive and thoughtful with each consultation and really took the time to walk me through every angle of my symptoms, the procedure, after care, and future management. I was quite nervous about the surgery but felt so comfortable in Mr Navaratnam’s capable hands. The surgery was a success and he truly changed my life. I can breathe properly, and taste and smell food, for the first time in about 5 years. He even referred me to his NHS practice so I could continue receiving care outside of my insurance, which is a true testament to the quality of care he provides. Thank you so much!
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Saul Bragman
21 August 2026
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Having Dr Annakan Navaratnam as my consultant for my septorhinoplasty has honestly been one of the best experiences I’ve had in healthcare throughout my entire life. Not only did he do an incredible job and genuinely change my quality of life for the better, but his empathy, warmth and patience, all alongside his deep expertise, have made me feel incredibly secure, looked after and calm throughout the entire process. He has shown so much commitment to being there for his patients, all the way from pre-surgery to over a year afterwards. I was certainly nervous on the day of my procedure, and he still found so much time to be there, reassure me and make me feel at ease both before and afterwards on the ward. You never feel like a patient on a conveyor belt. On that note, he has always made me feel incredibly comfortable in our appointments, and clearly cares deeply about every one of his patients. I never feel rushed, and he always makes a real effort to ensure I’m happy and that any concerns are properly addressed. Alongside this, he is very attentive to your overall health and, without hesitation, makes sure the ball is always in motion for any other investigations you may need. This isn’t a consultant who simply does the job, ticks the boxes and ushers you away for a follow-up in the distant future, impossible to reach in the meantime. He is an incredible consultant and surgeon who is deeply passionate about caring for his patients and his speciality. I always know that if I need help or advice, he is easy to get in touch with, and that is incredibly rare. I would wholeheartedly recommend Dr Navaratnam for any of your ENT needs.
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Anand 66 (Anand66)
15 August 2026
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I had septorhinoplasty earlier this year to correct a deviated septum and felt nervous following previous operations. However, Annakan and his team made me feel completely at ease throughout the entire process. On the day of surgery everything went perfectly, Annakan's excellent bedside manner made the experience comfortable. He is incredibly talented, polite, knowledgeable and friendly, and was always available both before and after the surgery to answer any questions or concerns I had. I would highly recommend Annakan to anyone considering undergoing a similar procedure. I am extremely for the care and support I received throughout my experience.
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Rishi Mandavia
9 July 2026
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Dr. Annakan kindly treated our four-year-old son after he suffered a broken nose, successfully repositioning it under a general anaesthetic. From start to finish, both Dr. Annakan and his anaesthetist colleague, Dr. Yumna, provided exceptional care. They made what could have been a very stressful experience feel completely seamless. Their warmth, professionalism and reassuring manner immediately put us at ease and, most importantly, they made our young son feel comfortable and safe throughout. Dr. Annakan is clearly an excellent surgeon, but what really sets him apart is the genuine care he shows for his patients and their families. He takes the time to listen, explain everything clearly, and makes you feel that you’re in the very best hands. That combination of technical excellence and sincere compassion is rare. I’ve also spoken to several other people who have been treated by Dr. Annakan, and every one of them has had an equally exceptional experience. It’s evident that this level of care is simply how he practises. We are incredibly grateful to Dr. Annakan and Dr. Yumna and would recommend them without hesitation to anyone seeking outstanding care.
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Lucy Marshall
27 June 2026
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Choosing a surgeon for revision rhinoplasty was one of the most daunting decisions I’ve ever had to make. After already having a poor experience with my first rhinoplasty, I was anxious about putting my trust in someone again. From my very first consultation with Mr Navaratnam, I felt completely at ease. There was never any pressure to book surgery or make a decision. In fact, he encouraged me to have consultations with other surgeons before deciding, but I honestly didn’t feel the need to. Something just felt right from that first appointment, and I’m so glad I trusted my gut. I explained everything that had happened with my primary rhinoplasty, and he immediately understood the issues. He took the time to explain, in simple terms, exactly what had happened to my nose, drawing diagrams and even showing me some of his own published research to help me understand. It was obvious that he had an exceptional depth of knowledge and experience. He came to see me before surgery to go through everything one last time, and he was there again as soon as I woke up afterwards. Those moments meant so much and made me feel genuinely cared for. The aftercare was equally outstanding. I always had access to a specialist nurse 24 hours a day, and whenever she needed to check something with him, he responded incredibly quickly. I never felt like I was dealing with my recovery alone. I’m now just two months post-op, and I’m honestly still amazed every time I look in the mirror. Before this surgery, I had reached a point where I felt hopeless and didn’t think my nose could ever look the way I wanted it to. Somehow, he achieved a result that is even better than the morphs we discussed before surgery. He managed my expectations so carefully, which I now realise was incredibly humble because the outcome has gone far beyond what I thought was possible. My nose looks so natural, fits my face perfectly, and has given me a level of confidence I haven’t felt in years. It’s difficult to put into words just how much this has changed my life. I also want to mention his secretary, Claire, who was wonderful throughout the whole process. As I had a long way to travel, she was always so friendly, patient, and accommodating, making everything as easy as possible. I can’t thank Mr Navaratnam enough for what he’s done for me. His knowledge, surgical skill, attention to detail, and genuine care for his patients are second to none. I truly couldn’t recommend him more highly.
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Zarina Isaq
17 June 2026
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I had a septorhinoplasty with Mr Anakan, and I couldn’t be happier with my experience and results. From the very beginning, he was incredibly knowledgeable and took the time to explain everything in detail. He discussed the different techniques available and even drew out the anatomy to help me fully understand the procedure, which I really appreciated. Throughout the process, he was calm, professional, and reassuring, making me feel completely comfortable and confident in my decision. His aftercare was excellent, and I always felt well supported during my recovery. I am so pleased with the outcome and would highly recommend Mr Anakan to anyone considering septorhinoplasty. Thank you for such an amazing job! ⭐⭐⭐⭐⭐
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Darren
18 May 2026
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Mr Navaratnam is an experienced, expert surgeon coupled, unusually, with a genuinely thoughtful bedside manner and real empathy. He takes the time to listen carefully, remembers important personal details and tailors conversations and treatment discussions to the individual rather than treating patients like a number. I found him calm, reassuring, highly knowledgeable and exceptionally professional throughout. He explains things clearly without rushing, balances clinical expertise with warmth and creates real confidence in his judgement. An outstanding ENT consultant whom I would recommend without hesitation.
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Niels Redman
14 May 2026
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I would highly recommend Dr Navaratnam. His guidance throughout the recovery process, following surgery to treat a deviated septum, was especially precise and helped me achieve the recovery targets that were set before the surgery.
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husna g
5 May 2026
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I’ve been seeing Annakan for over a year now for follow-ups and a revision rhinoseptoplasty after being unhappy with the results from a previous surgeon. From the very beginning, he has been incredibly supportive and attentive. He has truly helped rebuild my confidence, and I’m very happy with how my recovery is progressing. From the initial consultation through to post-surgery care, he has always taken the time to listen to my concerns and answer every question thoroughly. He is one of the best and kindest surgeon I’ve ever met. Thank you so much for your amazing work!
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Elena
24 April 2026
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Dr. Navaratnam is an exceptionally kind and empathetic ENT who truly listens, takes the time to understand your history, and explains treatment options clearly and patiently. His approach made me feel heard from the very first appointment, and the care I’ve received was impeccable and has led to noticeable improvement. Beyond his clinical skill, his secretary Claire is warm, professional, and makes scheduling and visits so much easier. Overall I am very pleased with the service, it’s rare to find doctors who combine such expertise with real compassion. I highly recommend Dr. Navaratnam to anyone seeking an outstanding ENT.

TESTIMONIALS

Kind words from our patients

 

“I want to thank you for the incredible work you have done to ensure that I can breathe more easily and am more comfortable with my nose. I am so very grateful to you and I know it’s going to be life changing for me.”

“A small thank you for going the extra mile.”

“Thanks so much for all the care and attention I received from all of the staff in surgery, recovery and the ward, during my stay. All the staff were very caring and very nice.”

“Thank you very much for your effort and help.”

“I wanted to say thank you for all your help with my ear. You’ve been really understanding and patient with our situation. My experience has been nothing but positive from my initial consultation, the anaesthetist and the recovery team.”

“Thank you so much for helping me build my confidence with the septorhinoplasty! It really has changed my life for the better.”

 
Member of Royal Society of Medicine
Member of ENT UK
Member of GMB
Member of Royal Collage of Surgeons
Mr Annakan Navaratnam Member of British Facial Plastic Society
Mr Annakan Navaratnam Member of British Rhinology Society
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