Joint lead author on national guidance of learning from clinical negligence claims

Joint lead author on national guidance of learning from clinical negligence claims

The Getting It Right First Time (GIRFT) and NHS Resolution best practice guide for clinicians and managers.

A recommended structure for learning from clinical negligence claims – to be led by legal teams, supported by clinicians and managers.

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  EXCELLENT  
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 Based on 88 reviews 
  
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google Google 
  
 
 Ruby Webster 
 
28 August 2026
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
I was referred to Mr Navaratnam for nasal surgery after years of suffering from chronic nasal polyps and was extremely frustrated after managing it poorly for so long. Mr Navaratnam was comprehensive and thoughtful with each consultation and really took the time to walk me through every angle of my symptoms, the procedure, after care, and future management. I was quite nervous about the surgery but felt so comfortable in Mr Navaratnam’s capable hands. The surgery was a success and he truly changed my life. I can breathe properly, and taste and smell food, for the first time in about 5 years. He even referred me to his NHS practice so I could continue receiving care outside of my insurance, which is a true testament to the quality of care he provides.
Thank you so much!
  
 
  
 
 
 
 Posted on Google Google 
  
 
 Saul Bragman 
 
21 August 2026
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
Having Dr Annakan Navaratnam as my consultant for my septorhinoplasty has honestly been one of the best experiences I’ve had in healthcare throughout my entire life.

Not only did he do an incredible job and genuinely change my quality of life for the better, but his empathy, warmth and patience, all alongside his deep expertise, have made me feel incredibly secure, looked after and calm throughout the entire process.

He has shown so much commitment to being there for his patients, all the way from pre-surgery to over a year afterwards. I was certainly nervous on the day of my procedure, and he still found so much time to be there, reassure me and make me feel at ease both before and afterwards on the ward. You never feel like a patient on a conveyor belt.

On that note, he has always made me feel incredibly comfortable in our appointments, and clearly cares deeply about every one of his patients. I never feel rushed, and he always makes a real effort to ensure I’m happy and that any concerns are properly addressed. Alongside this, he is very attentive to your overall health and, without hesitation, makes sure the ball is always in motion for any other investigations you may need.

This isn’t a consultant who simply does the job, ticks the boxes and ushers you away for a follow-up in the distant future, impossible to reach in the meantime. He is an incredible consultant and surgeon who is deeply passionate about caring for his patients and his speciality. I always know that if I need help or advice, he is easy to get in touch with, and that is incredibly rare.

I would wholeheartedly recommend Dr Navaratnam for any of your ENT needs.
  
 
  
 
 
 
 Posted on Google Google 
  
 
 Anand 66 (Anand66) 
 
15 August 2026
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
I had septorhinoplasty earlier this year to correct a deviated septum and felt nervous following previous operations.  However, Annakan and his team made me feel completely at ease throughout the entire process.

On the day of surgery everything went perfectly, Annakan's excellent bedside manner made the experience comfortable. He is incredibly talented, polite, knowledgeable and friendly, and  was always available both before and after the surgery to answer any questions or concerns I had.

I would highly recommend Annakan to anyone considering undergoing a similar procedure. I am extremely for the care and support I received throughout my experience.
  
 
  
 
 
 
 Posted on Google Google 
  
 
 Rishi Mandavia 
 
9 July 2026
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
Dr. Annakan kindly treated our four-year-old son after he suffered a broken nose, successfully repositioning it under a general anaesthetic. From start to finish, both Dr. Annakan and his anaesthetist colleague, Dr. Yumna, provided exceptional care. They made what could have been a very stressful experience feel completely seamless. Their warmth, professionalism and reassuring manner immediately put us at ease and, most importantly, they made our young son feel comfortable and safe throughout.

Dr. Annakan is clearly an excellent surgeon, but what really sets him apart is the genuine care he shows for his patients and their families. He takes the time to listen, explain everything clearly, and makes you feel that you’re in the very best hands. That combination of technical excellence and sincere compassion is rare.

I’ve also spoken to several other people who have been treated by Dr. Annakan, and every one of them has had an equally exceptional experience. It’s evident that this level of care is simply how he practises.

We are incredibly grateful to Dr. Annakan and Dr. Yumna and would recommend them without hesitation to anyone seeking outstanding care.
  
 
  
 
 
 
 Posted on Google Google 
  
 
 Lucy Marshall 
 
27 June 2026
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
Choosing a surgeon for revision rhinoplasty was one of the most daunting decisions I’ve ever had to make. After already having a poor experience with my first rhinoplasty, I was anxious about putting my trust in someone again.

From my very first consultation with Mr Navaratnam, I felt completely at ease. There was never any pressure to book surgery or make a decision. In fact, he encouraged me to have consultations with other surgeons before deciding, but I honestly didn’t feel the need to. Something just felt right from that first appointment, and I’m so glad I trusted my gut.

I explained everything that had happened with my primary rhinoplasty, and he immediately understood the issues. He took the time to explain, in simple terms, exactly what had happened to my nose, drawing diagrams and even showing me some of his own published research to help me understand. It was obvious that he had an exceptional depth of knowledge and experience.

He came to see me before surgery to go through everything one last time, and he was there again as soon as I woke up afterwards. Those moments meant so much and made me feel genuinely cared for. The aftercare was equally outstanding. I always had access to a specialist nurse 24 hours a day, and whenever she needed to check something with him, he responded incredibly quickly. I never felt like I was dealing with my recovery alone.

I’m now just two months post-op, and I’m honestly still amazed every time I look in the mirror. Before this surgery, I had reached a point where I felt hopeless and didn’t think my nose could ever look the way I wanted it to. Somehow, he achieved a result that is even better than the morphs we discussed before surgery. He managed my expectations so carefully, which I now realise was incredibly humble because the outcome has gone far beyond what I thought was possible. My nose looks so natural, fits my face perfectly, and has given me a level of confidence I haven’t felt in years. It’s difficult to put into words just how much this has changed my life.

I also want to mention his secretary, Claire, who was wonderful throughout the whole process. As I had a long way to travel, she was always so friendly, patient, and accommodating, making everything as easy as possible.

I can’t thank Mr Navaratnam enough for what he’s done for me. His knowledge, surgical skill, attention to detail, and genuine care for his patients are second to none. I truly couldn’t recommend him more highly.
  
 
  
 
 
 
 Posted on Google Google 
  
 
 Zarina Isaq 
 
17 June 2026
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
I had a septorhinoplasty with Mr Anakan, and I couldn’t be happier with my experience and results. From the very beginning, he was incredibly knowledgeable and took the time to explain everything in detail. He discussed the different techniques available and even drew out the anatomy to help me fully understand the procedure, which I really appreciated.

Throughout the process, he was calm, professional, and reassuring, making me feel completely comfortable and confident in my decision. His aftercare was excellent, and I always felt well supported during my recovery.

I am so pleased with the outcome and would highly recommend Mr Anakan to anyone considering septorhinoplasty. Thank you for such an amazing job! ⭐⭐⭐⭐⭐
  
 
  
 
 
 
 Posted on Google Google 
  
 
 Darren 
 
18 May 2026
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
Mr Navaratnam is an experienced, expert surgeon coupled, unusually, with a genuinely thoughtful bedside manner and real empathy. He takes the time to listen carefully, remembers important personal details and tailors conversations and treatment discussions to the individual rather than treating patients like a number.

I found him calm, reassuring, highly knowledgeable and exceptionally professional throughout. He explains things clearly without rushing, balances clinical expertise with warmth and creates real confidence in his judgement. An outstanding ENT consultant whom I would recommend without hesitation.
  
 
  
 
 
 
 Posted on Google Google 
  
 
 Niels Redman 
 
14 May 2026
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
I would highly recommend Dr Navaratnam. His guidance throughout the recovery process, following surgery to treat a deviated septum, was especially precise and helped me achieve the recovery targets that were set before the surgery.
  
 
  
 
 
 
 Posted on Google Google 
  
 
 husna g 
 
5 May 2026
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
I’ve been seeing Annakan for over a year now for follow-ups and a revision rhinoseptoplasty after being unhappy with the results from a previous surgeon. From the very beginning, he has been incredibly supportive and attentive.
He has truly helped rebuild my confidence, and I’m very happy with how my recovery is progressing. From the initial consultation through to post-surgery care, he has always taken the time to listen to my concerns and answer every question thoroughly.
He is one of the best and kindest surgeon I’ve ever met.
Thank you so much for your amazing work!
  
 
  
 
 
 
 Posted on Google Google 
  
 
 Elena 
 
24 April 2026
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
Dr. Navaratnam is an exceptionally kind and empathetic ENT who truly listens, takes the time to understand your history, and explains treatment options clearly and patiently. His approach made me feel heard from the very first appointment, and the care I’ve received was impeccable and has led to noticeable improvement.

Beyond his clinical skill, his secretary Claire is warm, professional, and makes scheduling and visits so much easier. Overall I am very pleased with the service, it’s rare to find doctors who combine such expertise with real compassion. I highly recommend Dr. Navaratnam to anyone seeking an outstanding ENT.

TESTIMONIALS

Kind words from our patients

 

“I want to thank you for the incredible work you have done to ensure that I can breathe more easily and am more comfortable with my nose. I am so very grateful to you and I know it’s going to be life changing for me.”

“A small thank you for going the extra mile.”

“Thanks so much for all the care and attention I received from all of the staff in surgery, recovery and the ward, during my stay. All the staff were very caring and very nice.”

“Thank you very much for your effort and help.”

“I wanted to say thank you for all your help with my ear. You’ve been really understanding and patient with our situation. My experience has been nothing but positive from my initial consultation, the anaesthetist and the recovery team.”

“Thank you so much for helping me build my confidence with the septorhinoplasty! It really has changed my life for the better.”

 
Member of Royal Society of Medicine
Member of ENT UK
Member of GMB
Member of Royal Collage of Surgeons
Mr Annakan Navaratnam Member of British Facial Plastic Society
Mr Annakan Navaratnam Member of British Rhinology Society
Verified by Doctify

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